Refund & Cancellation Policy

Effective Date: August 25, 2026 Last Updated: August 25, 2026

Thank you for purchasing through KimberlyArtley.com. Please review this Refund & Cancellation Policy carefully before completing a purchase.

Because many offerings available through KimberlyArtley.com provide immediate access to digital content or initiate personalized professional work, purchases are generally final and non-refundable, as described below.

Nothing in this Policy limits any refund, cancellation, or other consumer right that cannot legally be waived under applicable law.

Digital Educational Products

Purchases of digital educational products are final and non-refundable once access has been provided.

This includes, without limitation:

• Masterclasses;
• Online Courses;
• audio programs and collections, including Dog Walking Meditations;
• recorded educational content;
• downloadable companion resources; and
• other digital educational materials identified as non-refundable before purchase.

These products provide access to digital content shortly after purchase. Because that content cannot meaningfully be "returned" once access has been granted, refunds are not provided because a purchaser:

• changes their mind;
• does not complete or use the purchased content;
• decides the content is not what they expected after purchasing;
• no longer wishes to participate;
• purchases a product but later determines they do not have sufficient time to use it; or
• experiences circumstances unrelated to KimberlyArtley.com's ability to provide the purchased access.

Please review the description of an offering carefully before completing your purchase.

Behavioral Wellness Assessment

Purchases of the Behavioral Wellness Assessment are also final and non-refundable, except where otherwise required by law or where KimberlyArtley.com is unable to provide the purchased Service.

The Behavioral Wellness Assessment is different from prerecorded digital educational content. Purchasing the Assessment initiates access to an individualized assessment process and, following submission, involves Kimberly Artley's personal professional time reviewing the information provided and preparing the written assessment.

Because the Service involves both digital access and individualized professional work, please purchase only when you are prepared to complete the assessment and provide the information necessary for review.

Failure to complete or submit an Assessment after purchase does not ordinarily entitle the purchaser to a refund.

Once an Assessment has been submitted for review, the purchase is non-refundable except where required by law.

Technical Access Problems

A technical problem does not automatically qualify a purchase for a refund.

If you are unable to access content or a purchased Service because of a technical problem with KimberlyArtley.com, please contact us so that we have a reasonable opportunity to investigate and restore access.

If KimberlyArtley.com is unable to provide the purchased content or Service after a reasonable opportunity to correct the problem, the circumstances will be reviewed and an appropriate remedy provided where warranted.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase, charged an incorrect amount, or otherwise experienced a billing error, please contact us promptly.

Verified duplicate or erroneous charges will be corrected as appropriate.

Professional Consultation and Mentorship

Mentorship or other professional services that are arranged separately from an online purchase through KimberlyArtley.com may be subject to separate scheduling, cancellation, rescheduling, payment, and refund terms communicated in connection with that particular engagement.

Those terms govern that engagement where applicable.

Recurring Billing

KimberlyArtley.com does not currently offer automatically renewing subscriptions through the Site.

If recurring or subscription-based offerings are introduced in the future, the applicable billing frequency, renewal terms, cancellation process, and refund terms will be disclosed before enrollment.

Chargebacks and Payment Disputes

If you believe there has been a billing error or a problem with a purchase, please contact KimberlyArtley.com first so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy limits any right you may have to dispute an unauthorized or improper charge through your payment provider or applicable law.

Changes to This Policy

This Policy may be updated from time to time to reflect changes in offerings, business practices, or applicable requirements.

The version in effect at the time of a purchase will govern that purchase to the extent applicable.

Questions

Questions about a purchase, billing issue, or this Refund & Cancellation Policy may be submitted through the Contact page at KimberlyArtley.com.