Consultation Refund, Cancellation & Rescheduling Policy

Consultation Refund, Cancellation & Rescheduling Policy

Effective Date: September 18, 2026 Last Updated: September 18, 2026

This policy applies specifically to the Private Behavioral Consultation and is separate from the general Refund & Cancellation Policy that governs digital products.

1. Consultation Fee

The total fee for the Private Behavioral Consultation is $397, payable in full or through an approved installment plan. The consultation may be scheduled only after the full $397 balance has been paid.

2. Nonrefundability

All payments made toward a Private Behavioral Consultation are nonrefundable. This applies whether the consultation is paid in full or through an installment plan.

3. Payment Deadline for Installment Plans

If you choose an installment plan, the full $397 consultation balance must be paid within 12 months of the original purchase date. If the balance is not paid in full within that 12-month period, any payments previously made remain nonrefundable and can no longer be applied toward the consultation. A new consultation purchase would then be required.

Once the consultation has been paid in full, scheduling will be made available based upon current appointment availability.

4. Rescheduling by the Client

A 2 to 2½ hour consultation block is reserved specifically for you. Because that time cannot be offered to anyone else, rescheduling requires at least 48 hours' notice prior to the scheduled consultation time.

You may request up to two reschedules when at least 48 hours' notice is provided. Any additional rescheduling requests are at my discretion.

To reschedule, contact me through the method provided in your consultation confirmation.

5. Late Cancellation or Rescheduling Requests

A request to cancel or reschedule with less than 48 hours' notice is a late cancellation or rescheduling request and is distinct from a no-call/no-show. Because the reserved consultation block cannot be reassigned on short notice, late requests are generally not accommodated.

For genuine emergencies or exceptional circumstances, I retain discretion to permit rescheduling despite insufficient notice. This is discretionary and does not create an entitlement to rescheduling or an exception to the nonrefundable payment policy.

6. No-Call / No-Show

A no-call/no-show means you fail to appear for the scheduled consultation without providing notice. A no-call/no-show forfeits the consultation and all payments made. A new consultation requires a new purchase.

7. Late Arrival

If you arrive late, the consultation will still end at the originally scheduled end time, so arriving late reduces the amount of consultation time available. If you arrive so late that I determine there is no longer sufficient time to conduct a meaningful consultation, I may treat the appointment as missed and forfeited.

8. Cancellation or Rescheduling by the Consultant

If I need to reschedule a consultation, I will provide as much notice as reasonably possible and work with you to find another mutually agreeable time at no additional charge.

9. Installment Plan Cancellation

You may stop future installment payments at any time. Any payments already made remain nonrefundable and do not entitle you to a partial consultation.

You may later resume payment or pay the remaining balance, provided the full $397 balance is completed within 12 months of the original purchase date. If the full balance is not completed within that 12-month period, amounts previously paid remain nonrefundable and can no longer be applied toward the consultation. A new consultation purchase would then be required.

Scheduling remains locked until the entire $397 consultation fee has been paid.

10. Late Payment

If an installment payment cannot be processed, you will be notified and provided an opportunity to update your payment method. The consultation cannot be scheduled until the full balance is paid.

11. Technical Difficulties

The consultation is conducted virtually. You are responsible for ensuring you have a reliable internet connection, a working device with video and audio capability, and a quiet, private space for the session.

Brief technical interruptions should simply resume when possible. If substantial technical difficulties prevent meaningful completion of the consultation, I retain reasonable discretion to arrange continuation or rescheduling as appropriate.

If the inability to complete the consultation results from a technical problem on my side, any necessary continuation or rescheduling will occur at no additional charge. This does not create an exception to the nonrefundable payment policy.